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  1. Press Shift+windows key+s. This will bring up the Snip + Sketch tool and you should see a little toolbar at the top.

    screenshot of toolbar from snip and sketch toolImage Modified

  2. If not already selected, click on the first icon on the toolbar.

  3. Hold the left mouse button down and drag a rectangle over the part of the screen you want to grab. As soon as you let go, the selection will be copied to the clipboard. (Or use the fourth icon to copy the whole screen in one go.)

  4. In the Detailed description field of the form, place your cursor inside it and paste the screenshot by pressing ctrl+v:

    screenshot of detailed description field from support portal containing some text and a pasted image of an errorImage Modified

How to add PDFs of Lawmaker documents to a portal ticket

If the problem you are having relates to the format or content of a PDF, including the PDF in the ticket is often useful.generally useful.

To include a PDF in a ticket:

  1. Open the PDF in Lawmaker (either generate a new one or view an existing PDF snapshot).

  2. Save the PDF to your computer by clicking on the disk icon.

  3. On the form in the portal, click on the Add attachments button at the bottom of the page:

    Screenshot of Add attachments button from support portalImage Added

  4. Upload the saved PDF.

Copying links to Lawmaker projects and documents

Suggestions for what to include when reporting a possible bug

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If the issue you’re raising relates to a specific Lawmaker project or document within that project, if you include a link to that project/document, it can help the support team investigate the issue and resolve it.

To include a link to the whole project:

  1. From the dashboard, open the project you want to link to (it will open on the project tab).

  2. Copy the URL from the browser address bar, using ctrl+c to copy it to the clipboard:

    image-20240419-124421.pngImage Added

  3. Paste the copied link into the Detailed description field on the support portal form.

To include a link to a specific document:

  1. From the dashboard, open the project you want to link to.

  2. Open the document you want to link to in the Editor (from the project tab or an amendment tab).

  3. Copy the URL from the browser address bar for the tab containing the document, using ctrl+c to copy it to the clipboard:

  4. Paste the copied link into the Detailed description field on the support portal form.

Note that the link will only work for users who can already access the project or document so sharing the link does not introduce the risk of unauthorised access.