This page contains help and guidance on using the Lawmaker support portal. You can access the portal at support.lawmaker.legislation.gov.uk.
Availability of support
The portal is always available for you to log an issue but the support team will only respond and work on issues during our support hours. Those hours are:
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(Support is available at weekends only by prior arrangement only.)
As well as raising raising issues via the portal, urgent issues can also be raised by phone on 0333 456 4786.
Finding your way around the portal
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Use this to search across the portal. It will return known issue pages and open tickets that relate to you search term. It will also show relevant request forms (for example search for “new user” and you’ll get the the form to request a new user account).
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Use this if you require assistance or guidance from the Lawmaker team, e.g. advice on how to achieve a particular format or structure of provision using Lawmaker, or how to resolve a document check error (Advice and Guidance).
If you’re having problems logging in (e.g. because you no longer have access to the device that you setup MFA on), use this to request a reset of your account (Reset Lawmaker Account).
It is also possible in this section to request the creation of new user accounts in this section. Note that only authorised requests will be actioned (New User).
If you would like to suggest a new feature for Lawmaker or an improvement to an existing feature, you can do so here (Feature Requests and Improvements).
Help with reporting issues
How to take screenshots and add them to a portal ticket
It is often useful to include a screenshot to illustrate the problem you are experiencing.
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Press Shift+windows key+s. This will bring up the Snip + Sketch tool and you should see a little toolbar at the top.
If not already selected, click on the first icon on the toolbar.
Hold the left mouse button down and drag a rectangle over the part of the screen you want to grab. As soon as you let go, the selection will be copied to the clipboard. (Or use the fourth icon to copy the whole screen in one go.)
In the Detailed description field of the form, place your cursor inside it and paste the screenshot by pressing ctrl+v:
How to add PDFs of Lawmaker documents to a portal ticket
If the problem you are having relates to the format or content of a PDF, including the PDF in the ticket is generally useful.
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Open the PDF in Lawmaker (either generate a new one or view an existing PDF snapshot).
Save the PDF to your computer by clicking on the disk icon.
On the form in the portal, click on the Add attachments button at the bottom of the page:
Upload the saved PDF.
Copying links to Lawmaker projects and documents
If the issue you’re raising relates to a specific Lawmaker project or document within that project, if you include a link to that project/document, it can help the support team investigate the issue and resolve it.
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