Introduction
Releasing locks should only be used as a last resort – when the user(s) with active locks on a document are uncontactable e.g. gone on holiday.
How to release locks
- If you are unable to contact the user(s) who have active locks on a document, in the upper toolbar, select ‘Document > Release All Locks’
- The system will release all active locks on the document and create snapshot versions of all users’ changes so that their changes are not lost.
Hints and tips
- All users in the same organisation will be able to view the snapshot version just in case there were edits made to that version that needed to be retrieved