An existing user account can be reset from the User Administration screen. When an account is reset, the user will need to set a new password and setup multi-factor authentication again before they can access Lawmaker.
Resetting an account can be useful where:
The user has not activated their account within the time limit (usually 48hr).
The user has forgotten their password or it has been compromised and they haven’t managed to reset it themselves in Lawmaker.
The user no longer has access to the device they were using for multi-factor authentication, e.g. they have replaced their mobile phone without transferring the authentication details to the new phone.
When an account is reset, the process is the same as when the account is initially created:
the user will receive an email with a temporary password.
The user must use that password to activate their account within 48hr.
They will be asked to change the password and set up multi-factor authentication when they log in with the temporary password.
First go to the User Administration screen - see User Administration.
Identify the user whose account is to be reset. You can use the filter box, top-left, to find the account by typing in the first few letters of the account name or e-mail address
Click on the Actions menu on the account that it to reset.
Click Reset account in the menu.