Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 23 Next »

How to raise an issue

  1. Check the Troubleshooting page for any relevant info/workarounds

  2. Check the Lawmaker Support Portal to see if the issue has already been raised

Normal office hours

Contact the Lords Lawmaker Superuser for any further support and advice. They will raise the issue on the Lawmaker Support Portal for escalation if required.

Weekdays until 9pm

If Lawmaker appears to be unavailable or to have stopped responding (e.g. if you can’t open documents in the Editor) or if you encounter some other urgent issue, you should raise it using one of the following means:

  1. Raise an Urgent system issue request type issue on the Lawmaker Support Portal which will immediately alert the service team, or

  2. Call the service team using their escalation number: 020 8392 5334. One of the service team will pick up your call as soon as possible.

After 9pm and at weekends (and it can’t wait until normal office hours)

  1. While a member of the service team may be able to assist outside core hours, there is no guarantee of that and you can instead escalate the issue directly to our contractor, Leidos, using the following number: 020 3984 6541. (This number will be monitored 24/7.)

  2. If Lawmaker is unavailable, also report it to PDS helpdesk on x2001 to check whether it might be a wider issue affecting Parliamentary Estate rather than Lawmaker

Links to Parliament’s sharepoint site

  1. LegHub notes

  2. Procedural notes

  3. BCDR processes

  4. Lawmaker Support Arrangements (guidance issued by TNA)

  5. Lawmaker health check

  • No labels