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How to raise an issue

  1. Check the Troubleshooting page for any relevant info/workarounds

  2. Check the Lawmaker Support Portal to see if the issue has already been raised

Normal office hours

Contact Mike for any further support and advice. He will raise the issue on the Lawmaker Support Portal for escalation if required

Out of office hours (and it can’t wait until normal office hours)

  1. Raise an issue on the Lawmaker Support Portal or email lawmaker@nationalarchives.gov.uk

  2. If it is urgent and Lawmaker team have not responded promptly, call Leidos directly to report the issue: 020 3984 6541

  3. If Lawmaker is unavailable, also report it to PDS helpdesk on x2001 to check whether it might be a wider issue affecting Parliamentary Estate rather than Lawmaker

Links to Parliament’s sharepoint site

  1. LegHub notes

  2. Procedural notes

  3. BCDR processes

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